SPA ETIQUETTE & POLICIES
Take care of the details before you arrive, and enjoy a relaxing respite.
Hours of Operation
Our spa and its facilities are open Monday, Tuesday, Thursday & Friday from 9am-5pm, Wednesday from 9am-1pm and Weekends & Evenings by appointment only.
Hours may vary seasonally.
To maximize the benefits of your treatment, please arrive fifteen minutes prior to your appointment. As a courtesy to all of our guests, please remember that if your treatment is delayed because of late arrival, it will end as scheduled. We will always do our best to accommodate you. A credit card is required at the time treatments are booked. We accept Visa, MasterCard and Discover.
Please turn cell phones to silent. If you need to make a phone call, for the
relaxation of other guests, please do so in our lobby or outside.
24 Hour Cancellation Policy
A credit card is required to reserve your appointment, we appreciate your respect
of our 24 hour cancellation policy. Cancellations made within 24 hours of your
appointment time will be charged a flat fee of $60. There will be a full charge for
non-cancelled appointments within 24 hours. Scheduling an appointment is your
acceptance of these policies.
Gratuity is not included in the price of service or spa packages. Customary tipping runs 15%-20%, but is at the discretion of the guest & quality of service. They can be left in cash or credit form.
Gift certificates are redeemable for all services and are at face value. They must
be presented at the time of service and are non- refundable. Gift certificates are notredeemable for cash and cannot be used towards gratuities. They cannot be
applied with any discounts or combined with other special offers. Terms and
conditions are subject to change without notice.
Skin care products, gift cards and spa treatments are non-refundable.
Guests who are pregnant, have had recent surgery or have other medical concerns. are advised to consult their physician prior to booking. For your safety, please notify us as some treatments are not recommended for guests with certain conditions.
Minor Guest Policy
Connecticut Law and Altorelli Medical Spa policy requires a parent or legal guardian to be present in the service room for the duration of the treatment. Parents/guardians may choose to enjoy a similar service side-by-side, if available.
If the parent elect not to be in the service room with the minor or cannot be present during their visit, the parent/guardian must read and sign an agreement releasing Altorelli Med Spa of any liability.
Any minor must be accompanied by a parent/guardian at all times. Unaccompanied minors are not allowed to wait in our front area while the parent/guardian receives a service. Parents/guardians are also responsible for the minors behavior at all times in order for Altorelli Med Spa to maintain our relaxed spa environment.